Privacy Policy | Terms & Conditions | Disclaimer
Privacy Policy
Brisbane Valley Care
Katrinna Lowe
ABN: 83 389 975 837
Fernvale, Brisbane Valley, QLD, Australia
Effective Date: 12th April 2026
Brisbane Valley Care (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website and services.
1. What Personal Information We Collect
We may collect personal information including your name, phone number, email address, location, and any other details you provide through our website or when contacting us.
Where necessary for service delivery, we may also collect health-related information to provide appropriate care and support services.
2. How We Collect Your Information
We collect personal information when you:
• Complete a contact form or enquiry on our website
• Contact us via phone, email, or social media
• Engage our services directly
• Communicate with us in person
3. Why We Collect Your Information
We collect your personal information to:
• Respond to enquiries and provide services
• Deliver aged care and disability support services
• Coordinate care with relevant providers where required
• Improve our website and services
• Comply with legal and regulatory obligations
4. Disclosure of Personal Information
We may disclose your personal information to trusted service providers where necessary to deliver services, including Ace Disability Support Services and relevant healthcare professionals.
We will only share information required for the purpose of delivering safe and effective care.
We do not sell or rent your personal information to third parties.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
Information is stored securely in electronic and/or physical formats.
6. Access and Correction
You have the right to request access to your personal information and request corrections if the information is inaccurate or incomplete.
To do so, please contact us using the details below.
7. Cookies and Website Data
Our website may use cookies and analytics tools to improve user experience and understand website traffic.
You can disable cookies through your browser settings if preferred.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Brisbane Valley Care
Katrinna Lowe
Phone: +61 434 481 698
Email: katrinnalowe@gmail.com
Terms & Conditions (Website Terms of Use)
Brisbane Valley Care
Katrinna Lowe
ABN: 83 389 975 837
Fernvale, Brisbane Valley, QLD, Australia
Effective Date: 12th April 2026
These Terms & Conditions govern your use of this website and the services provided by Brisbane Valley Care (“we”, “us”, “our”). By accessing or using this website, you agree to comply with these terms. If you do not agree, please do not use this website.
1. Use of Website
You agree to use this website for lawful purposes only.
You must not use this website in a way that may damage, disable, or impair the site or interfere with others’ use.
2. Services Information
The information on this website is provided for general informational purposes only.
Service availability may vary depending on individual circumstances, location, and capacity.
All care services are tailored to individual needs and assessed on a case-by-case basis.
3. No Medical Advice
The content on this website does not constitute medical or professional healthcare advice.
You should seek appropriate medical or professional advice specific to your situation where required.
4. Bookings and Enquiries
Submitting an enquiry through this website does not guarantee service availability.
We will contact you to discuss your needs and confirm whether services can be provided.
5. Limitation of Liability
To the maximum extent permitted by law, Brisbane Valley Care is not liable for any loss or damage arising from your use of this website.
We do not guarantee that the website will always be available, secure, or error-free.
6. Third-Party Services
We may refer or work alongside third-party providers, including Ace Disability Support Services.
We are not responsible for the actions, services, or content of third-party providers.
7. Intellectual Property
All content on this website, including text, images, and branding, is owned by Brisbane Valley Care unless otherwise stated.
You may not reproduce, distribute, or use content without prior written permission.
8. Privacy
Your use of this website is also governed by our Privacy Policy.
9. Changes to Terms
We may update these Terms & Conditions at any time.
Changes will be effective once published on this website.
10. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
11. Contact
If you have any questions about these Terms & Conditions, please contact:
Brisbane Valley Care
Katrinna Lowe
Phone: +61 434 481 698
Email: katrinnalowe@gmail.com
Disclaimer
Brisbane Valley Care
Katrinna Lowe
ABN: 83 389975837
Fernvale, Brisbane Valley, QLD, Australia
Effective Date: 12th April 2026
This Disclaimer applies to the use of the Brisbane Valley Care website and services. By using this website, you acknowledge and agree to the terms set out below.
1. General Information Only
The information provided on this website is for general informational purposes only.
It is not intended to replace professional medical, healthcare, or legal advice.
2. No Medical or Clinical Advice
Brisbane Valley Care does not provide medical advice through this website.
Always seek the advice of a qualified healthcare professional regarding any medical condition or treatment.
3. Individual Results May Vary
All care services are tailored to individual needs and circumstances.
We do not guarantee specific outcomes from services provided.
4. Service Availability
Services are subject to availability, location, and suitability assessments.
Submitting an enquiry does not guarantee that services will be provided.
5. Third-Party Providers
Brisbane Valley Care may work alongside or refer to third-party providers, including Ace Disability Support Services.
We are not responsible for the services, actions, or advice provided by third parties.
6. Limitation of Liability
To the maximum extent permitted by law, Brisbane Valley Care is not liable for any loss or damage arising from the use of this website.
We make no guarantees regarding the accuracy, completeness, or reliability of website content.
7. External Links
This website may contain links to external websites.
We do not endorse or take responsibility for the content or practices of those sites.
8. Changes to This Disclaimer
We may update this Disclaimer at any time without notice.
Changes will be effective once published on this website.
9. Contact Us
If you have any questions regarding this Disclaimer, please contact:
Brisbane Valley Care
Katrinna Lowe
Phone: +61 434 481 698
Email: katrinnalowe@gmail.com